Draft to review — pending legal review before publication. This text is a structured first draft and is not legal advice. Bracketed items [ ] are decisions still to be made.
LAST UPDATED · [DATE] · VERSION [X]Draft
Refund Policy
Summary
[Plain-language summary, e.g. "Full refund within X days if you've completed less than Y% of the course and used fewer than Z simulation credits."]
Eligibility
[Window, usage thresholds, exceptions.]
How to request
Email [support@closedy.com] or use Settings → Contact support, with your order number. We respond within [2] business days.
Processing
Approved refunds are returned to the original payment method via [payment provider] within [5–10] business days.
Effect on access
On refund, academy access and remaining credits are revoked. Certificates already issued [remain valid / are revoked] — decision required.
Chargebacks
[Policy.]
LEGAL REVIEW REQUIRED BEFORE PUBLICATION
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